Privacy Policy
Last updated: [INSERT DATE]
Bowline Property Ltd ("BPL", "we", "us", "our") respects your privacy and only collects and uses personal data as described in this Policy, in accordance with the UK GDPR and the Data Protection Act 2018.
BPL is the data controller of the personal data described here, and is registered with the Information Commissioner's Office (ICO), registration number ZC090879. You can check our registration at ico.org.uk.
If you have any concerns about how we handle your personal data after reading this Policy, please contact us using the details at the bottom of this page.
1. Who We Are
Bowline Property Ltd, Company No. 17014659, registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.
2. What Personal Data We Collect
Depending on how you engage with us, we may collect:
- Website enquiries: name, email address, phone number, and details of your enquiry or property.
- Prospective sellers: name, address, proof of ID, proof of address, proof of right to sell, and details about the property and sale.
- Prospective buyers/investors: name, address, proof of ID, proof of address, proof of funds, source of funds, and your investment criteria.
- Professional contacts: company name, contact name, email, phone number, and details of services provided or required.
We only collect what is necessary for the purpose in question, and we tell you at the point of collection why we need it.
3. Why We Process Your Data, and Our Lawful Basis
We rely on one or more of the following lawful bases:
- Contract, to provide our services to you, or to take steps you've asked for before entering an agreement.
- Legal obligation, for example, our duties under the Money Laundering Regulations 2017.
- Legitimate interests, to run and improve our business, respond to enquiries, and maintain professional relationships, where this doesn't override your rights.
- Consent, where you've actively opted in, for example to marketing communications.
4. Who We Share Your Data With
We may share your data with: your appointed solicitor or conveyancer; identity verification and anti-money-laundering providers (including Companies House, HMRC, HM Land Registry, and the Landmark Electronic Due Diligence System); mortgage brokers or lenders you've asked us to introduce you to; and trusted service providers who support our business (including CRM, email marketing, payment, invoicing, and file transfer platforms), each under a data processing agreement.
We do not sell your personal data to third parties.
5. How Long We Keep Your Data
We only keep personal data for as long as necessary. As a guide:
| Record type | Retention period |
|---|---|
| Identity, address and funds records for clients | 5 years from the end of the relationship (required by anti-money-laundering law) |
| Contracts and deal correspondence | 6 years from completion or the end of the relationship |
| Website enquiries that don't become a client relationship | 24 months, or until you opt out, whichever is sooner |
| Prospective clients who don't proceed | 12 months from the last active discussion |
At the end of the relevant period, data is securely deleted or anonymised, unless we're required to keep it longer by law.
6. Marketing Communications
We'll only send you marketing communications if you've requested information from us, engaged our services, or agreed to receive marketing via a contact form, and you haven't since opted out. You can opt out at any time using the unsubscribe link in any marketing email, or by emailing us with "STOP" in the subject line.
7. Your Rights
Under UK GDPR, you have the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request erasure of your data
- Restrict or object to certain processing
- Request your data in a portable format
- Complain to us directly, or to the ICO
To exercise any of these rights, contact us using the details below. We aim to respond within one month.
8. International Data Transfers
Some of the third-party services we use may process data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement, or equivalent certified frameworks.
9. Data Security
We store data securely, using encrypted, password-protected systems and access controls, and only send personal data by email where necessary. Hardcopy documents are kept in locked storage.
10. Data Breaches
If a personal data breach is likely to affect your rights, we will notify the ICO within 72 hours of becoming aware of it, and will contact you directly if the risk to you is high.
11. Complaints
If you're unhappy with how we've handled your personal data, please contact us in writing. We'll acknowledge your complaint within 5 business days and aim to respond in full within 30 days. If you remain unsatisfied, you can complain to the ICO at ico.org.uk.
12. Cookies and Third-Party Links
Our website may link to third-party websites; we're not responsible for their privacy practices. Our use of cookies is described in full in our separate Cookie Policy.
13. Contact Us
Bowline Property Ltd
Email: info@bowlineproperty.co.uk
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA